Shipping:

Enjoy free standard shipping on all orders within the continental U.S. and Canada, with Alaska and Hawaii excluded from this offer. For orders outside the U.S. and Canada, we offer complimentary shipping on purchases over $200. Our standard shipping is reliable and cost-effective, but if you need your items faster, you can opt for expedited shipping at checkout. Please note that the estimated time of arrival (ETA) is a guideline and may vary depending on the shipping option you select. Orders are generally processed within 1-3 days, and while we offer easy tracking with updates via email and our mobile app, some items may require more processing time and could be shipped separately. For complete details, please refer to our Shipping Policy.

Tracking:

You can check the status of your order by logging into your account on our website and visiting the 'Orders' page. Click on the specific order you want to track to see its current status and tracking information.

For real-time updates on your order status, download our Urbanheer app. You'll receive notifications and can track your order directly from your mobile device.

To download the Urbanheer app, visit the App Store or Google Play Store and search for 'Urbanheer.' Follow the instructions to install the app on your device.

For further information, check out our FAQ page for quick answers.

Returns:

Shop with Confidence and Zero Risk! We're committed to your satisfaction. Our hassle-free return policy ensures a smooth experience for most items. If you're not completely happy with your purchase, you're welcome to return it within 30 days for a refund or exchange directly from your 'Orders' page.

More Details on Our Refund Policy:

• Eligibility: Most items can be returned within 30 days of receipt.
• Process: Log in to your account, go to the 'Orders' page, and select the item you wish to return. Follow the prompts to initiate the return.
• Refunds: Refunds will be processed to the original payment method within a few business days after we receive the returned item.
• Exchanges: If you prefer an exchange, you can select this option during the return process.

For more information on our refund policy, please visit our Refund Policy page.

Our commitment to excellence ensures that each piece in our collection embodies craftsmanship and attention to detail. Embrace fashion and decor that not only enhances your style but also reflects your values.