Urbanheer Shipping Policy
At Urbanheer, our goal is to make shipping clear, reliable, and easy to follow.
Processing & Delivery
Most orders are processed the same business day or by the next business day.
Once your order is confirmed, we provide an estimated delivery date based on the shipping option selected, destination, and available carrier service.
Orders placed on weekends or holidays may begin processing on the next business day.
Certain pre-orders, customized items, partner-sourced products, international orders, or orders requiring additional review may need more time. When applicable, the expected timing will be shown on the product page, included in your order confirmation, or communicated by Customer Care.
All processing and delivery dates are estimates and not guarantees.
U.S. Shipping
Enjoy complimentary standard shipping on eligible U.S. orders over $75.
Shipping rates for orders below $75 and any available expedited options are shown at checkout.
International Shipping
International shipping is available to supported destinations.
Rates are shown at checkout and may vary by destination, product origin, order value, and carrier availability.
Customs duties, taxes, or import fees may apply and are the customer’s responsibility unless otherwise stated at checkout.
Tracking
Once your order ships, tracking information will be sent by email and may also be available through your My Account page.
Tracking may take some time to activate after the carrier receives the shipment.
Order Changes & Cancellations
If you need to change or cancel an order, contact customercare@urbanheer.com as soon as possible.
We will make reasonable efforts to accommodate requests before fulfillment begins. Orders that have entered final preparation, customization, or shipment may no longer be eligible for cancellation.
If Urbanheer cancels a paid order before fulfillment, the applicable payment will be refunded to the original payment method.
Pre-Orders & Customized Items
Pre-orders, customized, and made-to-order products may require additional preparation time.
Estimated timing will generally be provided on the product page or in your order confirmation.
Customized and made-to-order items may be non-cancellable and non-returnable once production begins, except where required by law or otherwise approved by Urbanheer.
Shipping Delays
Delivery timing may occasionally be affected by carrier delays, weather, customs, holidays, inventory movement, or other circumstances outside our reasonable control.
If we become aware of a meaningful delay, our goal is to provide updated information and available options as clearly as possible.
Returns
Eligible items may be returned within 30 days of delivery, subject to our Return & Refund Policy.
Need Help?
For questions about shipping, tracking, customs, or your order status, contact:
customercare@urbanheer.com
Our goal is to provide clear expectations, reliable communication, and a smooth experience from checkout through delivery.
